Business Process Reengineering in Banking: A Roadmap for Transformation
Business Process Reengineering (BPR) is about rethinking and redesigning processes to achieve dramatic improvements in efficiency, customer satisfaction, and profitability. For banks like ours in Nepal, BPR offers a way to adapt to a fast-changing financial landscape—driven by customer expectations, technology, human capital, and organizational dynamics. Below, I explore how we can apply BPR across these key areas, using a banking lens, with practical insights and recommendations. Core Focus Areas Customer : Understanding and serving diverse client needs. Technology : Leveraging digital tools for efficiency and innovation. Human Capital : Empowering staff to deliver excellence. Organizational Structure : Streamlining authority and decision-making. 1. Customer Segmentation: Knowing Who We Serve To deliver value, we must first know our customers. Segmentation allows us to tailor banking products and services effectively. Geography-Based Segmentation Nepal’s diverse regions offer unique o...